These Business Terms apply when you use Our Pet Days for a business: to run a business page, subscribe to a business plan, buy add-ons or sponsored content, take bookings, or manage a team. They are an agreement between Our Pet Days, LLC ("Our Pet Days", "we", "us") and the business you represent ("you").
They add to our Terms of Service and Privacy Policy, which also apply. Where these Business Terms conflict with the Terms of Service, these Business Terms control for business use. Sections 17 (disputes and arbitration) and 18 (governing law and venue) of the Terms of Service apply to these Business Terms.
1. Your business account
- You must be at least 18 and authorized to bind the business. You confirm that the business is legally formed (or that you operate it as a sole proprietor) and in good standing.
- Give accurate information about your business, its locations, services and prices, and keep it up to date.
- If you apply for verification, the documents you provide must be genuine. We may approve or decline verification at our discretion and may remove it if information changes.
- You are responsible for everything your team members do in your account. Give team access only to people who need it, and remove it when they leave.
2. Plans, add-ons and billing
- Plans. Business plans are offered for Local, Regional and National reach, and for international markets where available, as described at checkout. Prices depend on the plan, the number of locations and any add-ons, and are shown before you buy.
- Automatic renewal. Your plan and any add-ons renew automatically each month or year, at the price shown at checkout, until you cancel. By subscribing you authorize us, through Stripe, to charge your payment method for each renewal, plus applicable taxes. We will remind you before an annual plan renews.
- Price changes. We will give you at least 30 days' notice of a price change, which applies from your next renewal after the notice period. You can cancel before it takes effect.
- Upgrades. When you upgrade, the new price applies right away and is prorated for the rest of the current billing period.
- Cancellation. You can cancel online at any time in Manage Subscription. Your plan or add-on stays active, and is billed, through the end of the current billing period, and then does not renew. We do not give partial refunds for unused time, except where the law requires.
- Launch-market pricing. In some areas, your plan is free until your location's local market reaches the number of pet owners needed for launch. We will give you at least 30 days' notice before billing begins, and you can cancel before then at no charge.
- Failed payments. If a payment fails, we may retry it and may pause paid features until it succeeds.
- Taxes. Prices exclude taxes unless stated. Stripe calculates and collects sales tax where required.
3. Sponsored content
- Your responsibility. You are responsible for your sponsored posts, banners and other paid placements, including all claims, offers, links and images. They must be accurate and lawful, and must follow our Community Guidelines.
- Prohibited content. Sponsored content may not promote alcohol, tobacco, vaping or cannabis products, firearms or weapons, gambling, adult content, live-animal sales, prescription drugs without proper authorization, or any product or service that is illegal where it is shown.
- Who sees it. Sponsored content is never shown to users under 18 or to signed-out visitors. We choose where and to whom sponsored content appears, based on its geographic reach and, for adult users, activity on Our Pet Days. You cannot target individuals or minors.
- Review. We may review, reject, pause or remove sponsored content at any time. Sponsored placements are part of your subscription. Content we reject or remove for breaking these Business Terms or our Community Guidelines is a breach by you, so the placement stays active and billed, and we do not give credits or refunds for it. You can submit replacement content for review at any time.
- Statistics. Delivery and engagement statistics are estimates, are provided in aggregate, and never identify individual users.
4. Bookings and payments
- Connected payments. To take deposits or payments, you must connect a Stripe account and accept Stripe's terms. Stripe pays you out; we are not a bank or money transmitter, and we do not hold your funds.
- Fees. For each paid booking, we charge a service fee and a payment-processing fee as set out in our fee schedule at [FEE SCHEDULE URL]. Depending on your settings and state law, some fees may be paid by the customer. Fees are shown to the customer before they pay.
- Cancellation policy. You set your own cancellation window and deposit policy, and must show them accurately. We apply them as displayed when a customer cancels.
- Cancellations by you. If you cancel a booking, the customer receives a full refund. Payment-processing costs we have already paid for that booking may be recovered from your future payouts.
- Disputes and chargebacks. You are responsible for chargebacks, refunds and disputes relating to your services, and for any fees Stripe charges for them.
- Your services. You are solely responsible for the services you provide, for holding the licenses, permits and insurance they require, and for complying with animal-welfare and consumer-protection laws. We are not a party to your agreements with customers.
5. Customer data
You may receive information about pet owners through Our Pet Days, such as their username, pet records shared for a booking, notes, booking photos and, if they choose to share it, their phone number. You agree to:
- use it only to provide the service the customer booked and to communicate with them about it;
- not sell it, add it to marketing lists, or share it with anyone except to provide the booked service;
- keep it secure and delete it when you no longer need it for that purpose or when the law requires;
- show booking photos publicly only where the customer has turned on photo featuring, and stop when they turn it off; and
- comply with privacy laws that apply to you, including when you enter information about walk-in customers who are not on Our Pet Days, for whom you must have permission to contact them.
You may message a pet owner only if they have followed your business, and you must never contact users under 18. We may suspend access to customer data if we believe it is being misused.
6. Reviews
- Customers may post honest reviews of your business. You may respond publicly in a professional way.
- You must not post reviews of your own business or a competitor's, offer anything in exchange for reviews, or pressure customers to change or remove a review.
- You may flag a review that breaks our rules. We decide whether to remove it; we do not remove reviews just because they are negative.
7. Your business content
You keep ownership of your logos, photos and other business content. You give us the license described in section 5 of our Terms of Service, and you also allow us to show your business name, logo and page content, including in search results and in marketing for Our Pet Days. You confirm that you have the rights to everything you upload. Your business content is used to train AI models only if your account turns on the AI setting described in section 6 of our Privacy Policy; it is off by default.
8. Suspension and termination
We may suspend or end your business account, remove sponsored content, or disable bookings if you break these Business Terms, the Terms of Service or the law, if you put customers or animals at risk, or if your payment account is restricted. Where it is safe and lawful, we will tell you why. Fees already paid are not refunded when we end an account for a breach. You can cancel your plan as described in section 2, and you can delete your business account once all bookings and payouts are settled.
9. Liability
The disclaimers and limitations in our Terms of Service apply. In addition, our total liability to you for all claims relating to your business use will not exceed the fees you paid us in the 12 months before the claim. You will defend and indemnify Our Pet Days against claims arising from your services, your sponsored content, your handling of customer data, or your breach of these Business Terms.
10. Changes
We may update these Business Terms. We will give you at least 30 days' notice of a material change by email or in your dashboard, and the current version applies until the new effective date.
11. Contact
Business questions: [email protected]. Billing: [email protected]. Legal notices: [email protected], or by mail:
Our Pet Days, LLC
5121 Collin McKinney Pkwy
Ste 500 PMB 1243
McKinney, TX 75070